Who to write to
Sales & demos
Pricing for your shop, a guided walkthrough, Enterprise plans, or help deciding whether Zaptiz fits.
sales@zaptiz.comSupport
Product help, account and technical issues, and security reports. Existing customers can also use the in-app support desk.
support@zaptiz.comBilling
Invoices, payments, GST documents, plan changes, renewals and credit top-ups.
billing@zaptiz.comPrivacy
Data access, correction and deletion requests under India's DPDP Act, and data processing questions.
privacy@zaptiz.comAlready a customer?
Use the support desk inside the app. An AI assistant answers common questions immediately and escalates to a human in the same thread, so you never have to repeat the background.
Frequently asked questions
Do I need to talk to sales before trying Zaptiz?
No. The 9-day free trial starts from the signup page with no credit card and no call. Talk to us if you want a guided demo, help planning a migration, or Enterprise pricing.
How quickly will someone reply?
Sales and support enquiries are answered within one business day. Paid plans include email and chat support; Pro adds priority 24×5 support and a dedicated onboarding specialist.
Can you help move our existing products and price lists across?
Yes. Products import in bulk and supplier price lists can be read directly from distributor PDFs or photographs of printed sheets. Assisted onboarding is included on paid plans.
How do I report a security issue?
Email support@zaptiz.com with the details and we will route it immediately. Please report privately rather than publicly so we can fix it before it is disclosed.